It’s after 1:00AM here in Chicago and our team has been working non-stop since Noon CT yesterday. I’d like to provide you with a quick update on where things stand with Thursday’s malware warnings. The short and sweet news is THE MALWARE WARNINGS FROM GOOGLE ARE GONE. We’ll provide a full post-mortem tomorrow, but wanted to share a little more info with you tonight.

Today’s events were completely unacceptable and we realize they had a direct impact on your business and was more than just an inconvenience. We were as frustrated as you and received over 600 emails sharing that frustration. Unfortunately, it was something that was entirely outside of our control. We were at Google’s mercy. But we did not sit helplessly by. I know many of you can sympathize with that feeling.

At no point today were any of your visitors at risk of being infected by any malicious software. We are still investigating why Google flagged the domain used to host widgets, coupon images, and badges as malware. But we are very confident no malware exists on any of our sites.

We understand you may be hesitant to share our links with your visitors, but please know that none of our tracking links were affected. Only the coupon widget, coupon images, and referral badges generated malware warnings. I want you to feel confident in sharing coupons and offers with your visitors.

Moving forward, we will be migrating the coupon images to their own dedicated domain. In addition, we will move the widgets and other tools to a new domain to minimize the risk of anything like this ever happening again. We are confident these changes will prevent future situations like the one today, but would encourage you to wait until those changes are complete to re-implement any widgets or coupon images.

As I mentioned, we realize today’s events had a major impact on many of you and while it was completely outside of our control, we will do everything in our power to regain your confidence and trust and use the lessons we learned to create an even stronger platform for you and your site. We’d like to thank you for your support and continued partnership. We’re committed to making 2013 a successful year.

Sincerely,
Chris Kenworthy
General Manager – Escalate Network
chris@escalatenetwork.com
505-750-2595